Shipping policy

Thank you for choosing MAIYUNDA. We are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through maiyunda.net.

By placing an order on our website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing Time

Most orders are processed within 3–7 business days after payment has been successfully received.

Orders are processed and shipped Monday through Friday, excluding weekends and public holidays.

During periods of high order volume, product launches, promotional events, or other circumstances beyond our reasonable control, processing times may be longer than usual. If a significant delay is expected, we will make reasonable efforts to notify you by email.

Please note: Order processing time is separate from the shipping transit time.

2. Shipping Rates & Delivery Estimates

Shipping costs are calculated based on your destination, shipping method, and order details and will be displayed at checkout before you complete your purchase.

Delivery times shown at checkout or on our website are estimated delivery times only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather, customs clearance, holidays, remote-area delivery, or other circumstances beyond our control.

Unless otherwise stated on the product page or at checkout, estimated delivery times do not include the order processing period.

3. Shipping Destinations

MAIYUNDA currently ships to selected destinations supported by our shipping carriers.

Shipping availability may vary depending on the destination, product, and shipping method selected at checkout.

We currently do not ship to:

  • P.O. Boxes
  • APO/FPO/DPO addresses
  • Certain remote or restricted areas
  • Locations where our shipping carriers are unable to provide delivery service

If your shipping address is not eligible for delivery, the available shipping options will not be displayed at checkout.

4. Shipment Confirmation & Order Tracking

Once your order has been shipped, you will receive a Shipment Confirmation Email containing your tracking number and available tracking information.

Please allow approximately 24–72 hours for tracking information to become active in the carrier's system.

Tracking information may take longer to update during weekends, holidays, or periods of high shipping volume.

If your tracking information has not updated for an extended period, please contact our Customer Service team for assistance.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country and local regulations.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

MAIYUNDA does not control customs policies or the amount of duties and taxes imposed by local authorities.

Customers are responsible for providing accurate information and complying with applicable import requirements in their destination country.

6. Incorrect Shipping Address

Please carefully review your shipping information before completing your order.

If you discover that your shipping address is incorrect, please contact us as soon as possible at service@maiyunda.com.

We will make reasonable efforts to update the address before the order is shipped. However, once an order has been processed or handed over to the carrier, we may not be able to change the shipping address.

MAIYUNDA is not responsible for delivery delays, additional shipping costs, or failed delivery resulting from an incorrect or incomplete address provided by the customer.

7. Failed or Refused Delivery

If a shipment cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or other circumstances attributable to the recipient, the package may be returned to the sender or otherwise handled by the carrier.

If a returned package can be reshipped, additional shipping charges may apply.

Any refund for an undelivered or returned package will be subject to the applicable Return & Refund Policy, including any non-refundable shipping, customs, handling, or carrier-related costs where permitted by applicable law.

We strongly recommend checking your shipping information carefully and monitoring your tracking information to avoid delivery issues.

8. Lost, Delayed, or Damaged Packages

Although we work with reliable shipping carriers, delays, loss, or damage may occasionally occur during transit.

Delayed Packages

If your package is delayed, please first check the latest tracking information provided by the carrier. If the package remains delayed for an unreasonable period, contact us and we will assist in contacting the carrier where appropriate.

Lost Packages

If your package appears to be lost in transit, please contact us with your order number and tracking information. We will work with the carrier to investigate the shipment.

Damaged Packages

If your package arrives visibly damaged, we recommend taking photos or videos of:

  • The outer shipping box
  • Any visible damage
  • The product and accessories
  • The shipping label

Please contact service@maiyunda.com as soon as possible after receiving the package.

Please keep the original packaging and damaged products until the issue has been resolved, as the carrier or MAIYUNDA may require supporting evidence for a claim.

9. Order Changes & Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate your request before the order enters the shipping process. However, once an order has been processed or shipped, cancellation or modification may no longer be possible.

If the order has already shipped, you may need to receive the package and follow our Return & Refund Policy.

10. Pre-Order & Special-Order Products

For pre-order or special-order products, the estimated shipping or delivery date will be stated on the relevant product page or at checkout.

If an order contains both in-stock and pre-order items, the order may be shipped according to the fulfillment arrangements stated at checkout or communicated by MAIYUNDA.

Pre-order delivery dates are estimates and may change due to manufacturing, inventory, logistics, or other unforeseen circumstances.

11. Delivery Delays Beyond Our Control

MAIYUNDA is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather or natural disasters
  • Customs inspections or clearance delays
  • Carrier disruptions
  • Strikes or labor disputes
  • Government actions or regulations
  • Transportation interruptions
  • Public holidays
  • Unexpected logistics or supply chain disruptions

In such circumstances, we will make reasonable efforts to assist customers and provide available tracking or shipping information.

12. Important Notice for NAS & Storage Products

For products that contain or support storage devices, customers are responsible for backing up important data before installation, configuration, return, or service.

MAIYUNDA is not responsible for data loss resulting from shipping, installation, hardware failure, system configuration, or the use of third-party storage devices, except where otherwise required by applicable law.

We strongly recommend maintaining an independent backup of important data.

13. Contact Us

If you have any questions about this Shipping Policy or your order, please contact us:

Email: service@maiyunda.com

Contact Page: https://maiyunda.net/contact

Business Hours: Monday–Friday, 9:00 AM–6:00 PM (GMT+8)

Our customer service team will be happy to assist you with shipping and delivery questions.